Powerful, Convenient and Cost-effective Broadband Diagnostics for Field Technicians
Do you provide test equipment to your field techs? Do you wish you could, but can’t afford it? You can extend the power of TruVizion into the field with TechVizion.
Meters are bulky and only provide limited information. DOCIS Analyzers provide a lot of really useful data, but are heavy and pricey. They can cost $5,000 or more and then you have to replace them every few years. What a racket. With TechVizion, your technicians can carry something that weighs only a few ounces, and is a piece of gear they likely already have with them everywhere they go.
TechVizion works in conjunction with TruVizion, and is compatible with the iPhone and iPad, as well as Android-based smartphones and tablets, plus the Kindle Fire. And, unlike test equipment that can only see what it’s connected to, TechVizion makes it fast and easy to verify the quality of a subscriber’s connection and even check on other modems in the area from any location—without bulky and expensive proprietary equipment, and without the need to drive from place to place to connect up.
With conventional test equipment, your techs are limited to seeing only what’s occurring on that device at that time. TechVizion also provides up to 24 hours of historical data on key parameters for the modem and even the upstream channel for cable subscribers. This can make the difference between quickly solving an issue the first time, and multiple service calls.
Query modems by MAC Address, Street Address, Subscriber Last Name or Phone Number.
If an exact match, the search result will display the modem queried. If more than one modem matches the query, such as a customer’s last name, a summary list of all modems that match is shown (customer name, address, phone, and whether the modem is in an alert state or off-line).
View key modem and port statistics.
On a single screen see the modem’s status, how long it’s been online, the number of flaps or retrains and when that last happened. Scroll down to see the modem’s power and SNR levels, the number of codeword errors over the last 24 hours and bandwidth transferred during the same period. For cable subscribers there are also key metrics for the upstream channel the modem is connected to, which is especially helpful in determining whether an issue is affecting just one subscriber or others on that port.
Check historical data and compare nearby modems.
With one touch you can chart the RF stats for any modem over the last 24 hours. One touch more will overlay the same information from the five closest modems so you can compare readings. You can even stream RF levels to the charts live, which is useful for confirming whether a change made has fixed the problem, as well as for identifying those annoying short-term and intermittent issues that might otherwise be missed.
Diagnose Voice Problems.
If your customer has voice service via an EMTA that you provide simply tap the Voice tab to troubleshoot the VoIP connection. You’ll see hook status for each line, line card state, and battery state for EMTAs with a battery back-up. You’ll also see the MOS scores for the last ten calls, including MOS CQ, MOS LQ, as well as packet delay, packet loss and discards. You can even run a loop diagnostics test with one touch.
Geographically map modems.
A single touch generates a map that shows the location of the subscriber and other nearby modems. Flags representing each modem are color-coded based on RF alerts or offline status so you can quickly see trouble areas and outages.
Easily add or correct geocoding information.
Subscriber addresses aren’t always geocoded, or may not be geocoded correctly. In TechVizion you can geocode a modem’s location or correct the location in the app when your’re at the customer site. Just a few taps, and TechVizion will add the correct geocode based on your current location.
Check the status of your CMTS.
Tap the CMTS tab in TechVizion and you can see the number and percentage of modems that are online, offline or attempting to connect to the CMTS. Totals are broken down by upstream channel, which makes tracking down the problem even easier. Two threshold levels also alert you if there are an unusual number of modems that are off-line or attempting.