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Benefits for Technical Support Representatives

TruVizion empowers technical support representatives to troubleshoot broadband customers more effectively. TruVizion offers search tools to locate customer accounts quickly and then provides a summary of the customer's online experience, including:

 

 

TruVizion retrieves data from the modem instantly, at the time it is requested, to give CSRs the information they need to effectively troubleshoot broadband customers. Other useful information available to technical support representatives includes the modem's MAC address, IP address, brand, model and firmware version, as well as any attached CPE devices recognized by the modem.

 

For more information on the features and tools available in TruVizion, please refer to the Feature Summary.