Organized and Intuitive Interface
We developed TruVizion to help multiple groups within your company make a difference in the quality of the service you provide. It can be used by your office staff, support technicians and engineers. Unlike other tools, you don’t have to search multiple screens to find what you’re looking for, and then realize you need an engineering degree to understand it all. The interface clearly shows what’s most relevant and most important, and it’s organized and presented in a way that makes troubleshooting your broadband modems and network a snap.
Many diagnostic tools don’t get down to the customer level. TruVizion makes it easy to pull up an individual subscriber by modem or customer information. The search tools are always right there, wherever you are in the application. Quick Search allows you to find customers by last name, email address, phone number, or the MAC address of either the modem or any CPE device connected to the modem. One click opens the Full Search feature, where you can find customers by business name, physical address (like street name or zip code) or the IP address of either the modem or any device attached to the modem.
Advanced Modem Diagnostics
The Modem Diagnostics screen will help your support reps quickly find and resolve problems for individual customers, as well as see issues that may be impacting multiple subscribers. Current readings like RF levels and bandwidth are shown on a single, easy-to-read screen along with a map of the customer’s location. If the subscriber is on a cable modem, we also show key readings from the upstream channel the customer’s connected to. You reps can easily ping the modem or attached CPE devices, view modem logs or reset the modem with a click of the mouse (even DSL modems).
Historical RF Analysis
Are you a history buff? In addition to real-time RF data on the Modem Diagnostics screen, one click will open a page of interactive charts that show the RF Levels over the last 24 hours. Want to drill further into the past? One click more and you can view the last 7 days, 30 days or 90 days. What about the here and now? You can also select “Live” to watch readings as they stream in every five seconds, which is really helpful when you’re messing around with things and trying to figure out if you’ve fixed the issue (or made it worse).
Ever wonder how many of your modems were already misbehaving right after installation? You can run a Post-install Report at any time to see those modems that were out-of-spec the day they were installed, including a snapshot of the total flaps, codeword errors and the RF levels at that time.
It’s nice to see what’s been happening with a subscriber’s modem over time. Even nicer is to compare that modem’s readings with other nearby modems. One click in TruVizion overlays the data in the charts with readings from the five geographically closest modems so you can see if others are having similar problems. Yes, you know your plant better than we do. If you don’t like one or more of the modems we picked to compare, you can easily choose any five modems from the 25 closest to that customer.
Often times a map in a diagnostics application is eye candy. It’s kind of colorful and cool-looking, but it’s just not that useful. In TruVizion the maps not only look sweet, they are sweet. Your staff can actually use them to quickly find and diagnose customer-affecting issues. Sure, they’re colorful. Green is good, and you’ll immediately see those modems that are performing within spec. Yellow tells you a modem is marginal, and red says something’s really wrong. Best of all, you can filter the map by status or alerts. With a click you can see only modems that are off-line (really helpful when finding and fixing an outage). Another click will show only out-of-spec modems, or you can further filter to see only those modems that are having a specific RF issue. If you’re managing a cable plant, you can also filter the map pins by node and active leg. Want to know more about one of those little, colorful pins? Click a pin to see the summary RF data for that modem and click again to pull up the full Modem Diagnostics screen for that subscriber.
Integrated VoIP Diagnostics
If you’re offering VoIP service, you know how difficult it is to troubleshoot voice-quality issues. TruVizion allows your staff to see and resolve common issues affecting VoIP customers. On a single screen you can view the hook status, battery state/charge and the MOS scores for the last ten calls. You can also drill-in for additional RF stats on the last 10 calls, or run a Loop Diagnostics test to check the customer’s inside wiring.
You can also download a daily report to help you proactively improve your VoIP service. The report lists all calls that had one or more bad MOS scores, which would indicate an issue with call quality. In addition to the MOS scores from the call, the report shows the SNR, packet loss and delay at the time of the call to help with troubleshooting the reason for the poor call quality. Finally, the report also lists any devices that have a battery issue or that had a problem communicating with the CMTS.
Convenient Mobile App
Your field staff can take the power of TruVizion on the road with our mobile app TechVizion, which is available under a separate license. TechVizion is an app, not a mobile Web interface. Techs will have access to real-time modem data, 24 hours of historical data, modem comparisons and mapping, all in the palm of their hand. TechVizion is compatible with the Apple iPhone, iPad, Android smartphones and tablets, the Kindle Fire and the BlackBerry PlayBook.
A powerful feature for cable operators in TruVizion is the ability to view historical information about any upstream or downstream channel. One click will plot RF levels, upstream SNR, bandwidth utilization, modem counts and codeword errors for the last 24 hours. Yep, like the modem RF history, you can also choose to view 7 days, 30 days or 90 days.
Cable provider? You’ll also get a CMTS Diagnostics screen that gives a summary view of the health of the CMTS on a single screen. Color-coded bars show the highest priority issues regarding RF levels, bandwidth utilization, SNR, modem status and codeword errors. You can pinpoint trouble areas by drilling in to view reports on all modems with similar RF issues or all off-line modems. Reports can be saved or printed, and you can even map all the modems shown on a report with a single click.
TruVizion is integrated with ZCorum’s provisioning system and can provision cable modems, EMTAs and DSL modems in real-time. We can also reduce the time and hassle associated with installing DSL modems. Our Auto Configuration Server (ACS) can handle modem provisioning and configuration without the need to open and connect every modem. Just associate the modem’s MAC address with the customer account and our ACS takes it from there.
Monitoring & Alerting
TruVizion can process alerts that let users know when certain issues or events occur, like a sudden increase in off-line modems or when a threshold is exceeded for a specific RF level.