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Featured Case Study
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Monitor Network Performance
TruVizion provides the comprehensive data, modem diagnostics and CMTS diagnostics you need to more effectively troubleshoot subscriber issues, cut back on truck rolls, and improve the overall performance of your cable modem network.
Gain a new level of insight into your cable plant, with easy-to-understand and actionable data that can be used by several departments within your organization to both reduce operational costs and improve your customer’s experience.
Resolve Customer Issues Faster
TruVizion helps reduce hold-times and support costs by enabling support representatives to diagnose and resolve customer issues more quickly. Support reps can check the Modem Dashboard for key details that indicate the health of a customer’s cable modem and connection, reducing time spent on the phone while troubleshooting the issue.
Recover from Outages More Quickly
TruVizion reduces operational costs and increases efficiency during outages by helping you direct resources to the source of the problem. Real-time reporting on modem status and RF levels, coupled with interactive maps, clearly show which areas and subscribers are affected, so you can determine where to send technicians and what they should look for when they get there.
Pinpoint Plant Issues and Manage Improvements
The CMTS Dashboard provides a way to methodically attack systemic plant issues that are hard to identify, or which might otherwise go unnoticed until you have a serious problem. Real-time reporting and maps allow you to target improvements on your cable plant, which will prevent future problems and increase the overall satisfaction with your service. In addition, historic data on key modem and port metrics will help you resolve those pesky plant problems that are often intermittent and hard to track down.
Put TruVizion to work in your network! Request a Demo
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