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Benefits

TruVizion’s easy-to-use interface and wealth of real-time and historical information makes it an invaluable tool for multiple disciplines within a cable operator’s organization.

The powerful modem diagnostics, CMTS diagnostics, reports, graphs, maps and extensive drill-in functions provide both the summary and granular data needed to more efficiently troubleshoot subscriber or plant issues, which translates to a reduction in operational costs and an increase in customer satisfaction.

Resolve Customer Issues Faster

TruVizion helps reduce hold-times and support costs by enabling support representatives to diagnose and resolve customer issues more quickly. Support reps can view on a single screen key details that indicate the health of a customer’s cable modem and connection, reducing time spent on the phone while troubleshooting the issue. On the same page is a summary of key RF levels and bandwidth usage for the port the customer is connected to, which indicates whether an issue is likely affecting just that subscriber’s home or is more widespread. Arming your support group with this type of information allows them to see local trouble, as well as escalate matters that are affecting multiple customers, which can help prevent additional calls to your support organization in the future.

Recover from Outages More Quickly

TruVizion reduces operational costs and increases efficiency during outages by helping you direct resources to the source of the problem. Real-time reporting on modem status and RF levels, coupled with interactive maps, clearly show which areas and subscribers are affected, so you can determine where to send technicians and what they should look for when they get there.

Pinpoint Plant Issues and Manage Improvements

TruVizion’s CMTS Diagnostics screen provides a way to methodically attack systemic plant issues that are hard to identify, or which might otherwise go unnoticed until you have a serious problem. Real-time reporting and maps allow you to target improvements on your cable plant, which will prevent future problems and increase the overall satisfaction with your service. In addition, historic data on key modem and port metrics will help you resolve those pesky plant problems that are often intermittent and hard to track down.

For more details on modem diagnostics and other tools available in TruVizion, please refer to the Feature Summary, or request a demo.

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